Kepware - Support for all Kepware products and Training

Kepware Ireland – Support

As a proud reseller of Kepware in Ireland, we take pride in being the primary point of contact for Kepware customers in need of assistance. With a deep understanding of Kepware's products and a strong commitment to customer satisfaction, we are dedicated to providing comprehensive support and solutions. Whether you require guidance on product selection, installation, configuration, or troubleshooting, our knowledgeable team is here to ensure a seamless experience. As your trusted partner, we are ready to address any inquiries or challenges you may encounter, striving to deliver exceptional service and expertise tailored to your specific needs.​

The Support & Maintenance Program includes:
  • Software updates and upgrades
  • Technical support for an unlimited number of support requests
  • Immediate license recovery in the event of machine failure or destruction
KEPServerEX Version 4 and earlier are not eligible for support.
Support Benefit Without
Technical Support
Technical Support assistance
Remote troubleshooting
Access to Kepware's online support center, including self-service tools, guides, My Kepware, and the Kepware Knowledge Base
Access to Kepware's advanced Engineering and R&D teams, in addition to other support experts
Software Updates and Upgrades
Software patches and fixes
Software updates and upgrades
License Administration
License transfers
License recovery support

For more information:

Software Updates and Upgrades

Ensuring the stability of your software and keeping it up-to-date enhances business continuity and operational efficiency.

Kepware’s Support & Maintenance Program provides you access to the latest software features and functionality, enabling you to avoid unnecessary support delays and continuously improve performance.

  • Product updates for ongoing desktop and server operating system releases
  • Defect fixes and performance improvements
  • Enhancements to drivers and advanced plug-ins
  • Model enhancements for device and PLC firmware updates
  • New drivers and advanced plug-ins added to bundled suites
  • Updates to OPC client interfaces
  • Maintenance updates to proprietary client interfaces for HMI, SCADA, MES, and more

Leverage Kepware’s Support & Maintenance Program to maximize your software’s performance and simplify the administrative burden around the planning and costs of software asset management.

Technical Support

Kepware’s Support & Maintenance Program provides you with access to a team of Technical Support Engineers who have extensive experience supporting communication and interoperability solutions for the Automation Industry.

DTL Systems Limited is a Connected with Kepware® Preferred Distributor in Ireland. As a Connected Preferred Distributor, DTL Systems Limited promotes, distributes, and offers local support and training for all software solutions across Kepware’s product portfolio outside of North America.

@Kepware is a software development business of PTC Inc. located in Portland, Maine. Kepware provides a portfolio of software solutions to help businesses connect diverse automation devices and software applications and enable the Industrial Internet of Things. From plant floor to wellsite to windfarm, Kepware serves a wide range of customers in a variety of vertical markets including Manufacturing, Oil & Gas, Building Automation, Power & Utilities, and more. Established in 1995 and now distributed in more than 100 countries, Kepware’s software solutions help thousands of businesses improve operations and decision making. Learn more at